I tried to log into my email account yesterday and it came up with this from AVG "Threat Secured. We've safely aborted connection on (me email page) because it was infected with URL:Phishing". I am not able to access it at all hence not receiving my mail. I logged on chat with AVG and they remotely took over my computer and did some removing, readding stuff and then they asked me to check it. I did and the email page came up with no problem. After we disconnected with each other, I went to my email again and the same darn notice came up again and no access to my email account. Getting frustrated!!!
Hi Trudy,
This isn't the experience we want you to have. We'd like to look into this & help you.
However, upon checking our records, we see that you've reached our live support & they've fixed the issue by adding an exception in AVG program.
Also, I see that the concern has been forwarded to the relevant team to further investigate.
If you still require assistance regarding this, feel free to write back to us.
Hi Trudy,
This isn't the experience we want you to have. We'd like to look into this & help you.
However, upon checking our records, we see that you've reached our live support & they've fixed the issue by adding an exception in AVG program.
Also, I see that the concern has been forwarded to the relevant team to further investigate.
If you still require assistance regarding this, feel free to write back to us.