Hi , I have AVG internet security and have found that it takes at least 10 MINUTES for emails to open. I have to keep disconnecting the AVG to fasten up the process. Extremely frustrating !!! Can anyone help me please with a suggestion, otherwise I will be cancelling my subscription.
Thanks
Lisa
Hi Lisa,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know which email client application you are using please?
Have you made any recent changes to your computer?
May I know how long you are facing this issue please?
Have you tried to disable AVG Internet Security Email shield and then check if it helps?
May I know the version of your windows operating system and also the AVG Internet Security program version?
(Open AVG Internet Security – Menu – About).
Thank you and keep us updated.
Thank you for your prompt response.
1. What is email client application information? Using mail 16.0 Mac
2. I have mad no changes recently.
3.This issue has been ongoing for 4 months.
4. I have disabled the security email shield with no change to the time it takes to open an email.
5.I am using Mac OS Monterey version 12.4
6.The AVG Security program version is 20.2
Hope you can help as this is driving me mad.
Regards
Lisa
Thank you for sharing the requested information, Lisa.
We have sent you an email asking you to connect with our AVG free remote support as a best way to resolve this issue and you can reply to that email for further queries.
Thank you.
Hi Lisa,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know which email client application you are using please?
Have you made any recent changes to your computer?
May I know how long you are facing this issue please?
Have you tried to disable AVG Internet Security Email shield and then check if it helps?
May I know the version of your windows operating system and also the AVG Internet Security program version?
(Open AVG Internet Security – Menu – About).
Thank you and keep us updated.