We're sorry to hear that, David.
In this case, we'd request you to reinstall your AVG Antivirus Free using our Clear tool and check if the issue persists.
Refer to the below articles to reinstall your AVG Antivirus Free using Clear:
Let us know if the issue still persists after the clear reinstallation.
I am using AVG antivirus free. Here is a screenshot:
My email worked fine yesterday with multiple sends and receives. This morning it started OK but is now giving the same message for receiving as in the screenshot nearest the top of this thread. I have again had to disable email shield to get it to work.
I get an error message when using outlook 2013 to connect to the outlook mail server as follows:
Task 'David Holmes - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'
On first starting up my computer all works fine but this usually comes up later in the day for no apparent reason. Once it is there I cannot send or receive emails until I reboot.
Any advice appreciated
I had remote assistance from Crispin yesterday when he did another clean uninstall and reinstall of AVG free. It worked Ok until lunchtime today when outward emails were stopped. I rebooted the computer and got emails back but now, 3 hours later, it will neither send nor receive. I have turned off email shield and all is OK again. Why does it work for a while and then suddenly fail?
If I disable email shield all is fine. I have been running with this disabled for some time but after each AVG update I enable it again to see if the problem is fixed. It remains a problem. I have checked the port numbers in AVG Geek and they are OK for my email server.
Thank you for the information, David.
You can try to uninstall and reinstall AVG Antivirus free on your computer and check if it helps.
Also we would like to inform you that while installing AVG AntiVirus Free, you will see a checkbox enabling "AVG Secure Browser" to install along with AVG AntiVirus Free.
If you don't want to install AVG Secure Browser, then you can disable that checkbox.
Thank you and keep us updated.
Hi David,
We're glad to look into this & help you.
Please share us the screenshot of the message that you receive for better clarity & let us know the AVG programs (name) that you use on your computer.
Appreciate your efforts & technical knowledge in working towards fixing the issue, David.
Please try disabling the 'Scan for SSL connections' under Email shield in Geek area & check if it helps.
We're sorry to hear that the issue persists, David.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
We're sorry to know that, David.
In order to further investigate on this, we need to forward this to our senior level support.
They require few logs from your computer. We've sent you an email including the article that has the steps to collect, upload logs to our server.
Once we receive them at our end, we'll forward it to them. They'll reach you via email to proceed further.
I am using AVG antivirus free. Here is a screenshot:
We're glad to hear that your issue got fixed, David.
Please monitor the status and let us know if the issue persists.
Thank you!!
Thank you for sharing the screenshot, David.
Let's temporarily disable the individual shields/components of your AVG Antivirus Free & check if any shield/component is causing this.
Refer to this article to temporarily disable the individual shields/components of your AVG Antivirus Free.
Keep us updated.
I have found a problem today. Although I can now receive emails without problems it has stopped me sending them. See attached screenshot
My email worked fine yesterday with multiple sends and receives. This morning it started OK but is now giving the same message for receiving as in the screenshot nearest the top of this thread. I have again had to disable email shield to get it to work.
Support file/log uploaded as requested. Hope it helps
I have done this and so far it is holding up fine. I have my fingers crossed that this is a permanent fix. I weill let you know in a couple of days how I am getting on. Thanks!
Hello David,
We have received your log files. Our senior tech team will get back to you as soon as possible. Thank you.