Email won't loa

Hi Betsy,

Please accept our apologies for the inconvenience this has caused you.
To further look into this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to get back to us.

Ever since the last AVG VPN update, I have not been able to load my cox email on Microsoft Edge (Windows 10).  I have to turn off the VPN for it to load and then remember to turn it back on when I'm done.  I have tried all the suggestions on-line except the proxy.  I tried the manual with cox's internet address but it added a port.  But it didn't work.  I also did a troubleshoot on my network setting but it couldn't find anything wrong.  I am a dummy when it comes to programming so if you know how I need to fix this, I need details… 

Thank you for any help you can provide.

Hi Betsy,

Please accept our apologies for the inconvenience this has caused you.
To further look into this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to get back to us.