Emails not being deleted on Virgin Media

General discussion
5

Hello David. 
Thank you for contacting AVG Support Community. 
We regret the inconvenience this may have caused.    
We will certainly check and help you. 
Have you disabled AVG Antitrack browser protection and checked if the issue persists? 
Are you facing this issue on all the browsers or in any particular browser? 
How long you have been facing this issue? 
Thank you and keep us updated.

6

Thanks for your response. Hello and Good Morning!
I have disabled the AVG anti-track browser protection whilst using Microsoft Edge. No change there.The problem has been there for several weeks.
When I clicked "Reply" to your email my screen went blank and my emails reappeared as if I had not done anything. That is the reason why I have responded via your website.
On the Virgin Media forum some comments refer to having AVG anti-track installed which causes the problem.

1

When deleting an  email via Virgin media on my Windows 10 laptop  the emails disappear then reappear without the deletion…most frustrating!
It has been suggested on the Virgin community forum that AVG anti-track may be causing the transfer to "appsuite!!"
Does anyone else have this problem?
This does not occur on my android phone.

2

Thanks for your response. Hello and Good Morning!
I have disabled the AVG anti-track browser protection whilst using Microsoft Edge. No change there.The problem has been there for several weeks.
When I clicked "Reply" to your email my screen went blank and my emails reappeared as if I had not done anything. That is the reason why I have responded via your website.
On the Virgin Media forum some comments refer to having AVG anti-track installed which causes the problem.

4

Thank you for writing back to us, David.
We are really sorry for the inconvenience caused to you.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.

3

Hello David. 
Thank you for contacting AVG Support Community. 
We regret the inconvenience this may have caused.    
We will certainly check and help you. 
Have you disabled AVG Antitrack browser protection and checked if the issue persists? 
Are you facing this issue on all the browsers or in any particular browser? 
How long you have been facing this issue? 
Thank you and keep us updated.