Hi I recived an the email below but I cannot find the form or do the things
you have askied
EMAIL
We would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
1. Visit the AVG Remote Support website.
2. Fill in the short form. Your Case number is available in the subject of this e-mail.
3. Click Connect to an expert. A remote support file will be downloaded.
4. Run the downloaded file.
5. Use the opened window to chat with the AVG technician.
Hello Charles,
We apologize for the inconvenience. We'll help you sort this.
Please refer to this article to change the SMTP settings of your Microsoft Outlook and check if the issue persists.
Keep us updated.
I am not able to send emails in outlook with AVG VPN ON. I can receive emails using Windows 10.
Hi Charles,
We are sorry to know this.
We request you to provide a screenshot of issue in order to proceed further and resolve this.
For taking screenshot, please refer this https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot article.
Thank you.
The changes recommended in the article are applied and the issue continues
Hi I recived an the email below but I cannot find the form or do the things
you have askied
EMAIL
We would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
1. Visit the AVG Remote Support website.
2. Fill in the short form. Your Case number is available in the subject of this e-mail.
3. Click Connect to an expert. A remote support file will be downloaded.
4. Run the downloaded file.
5. Use the opened window to chat with the AVG technician.
Hi Charles,
We apologize for the inconvenience.
We will send an email to your registered email address asking for a few details and please reply to that email.
Thank you.
I am not able to attach the file with the screenshots. The link you provided gives an error.
The changes recommended in the article are applied and the issue continues
Hello Charles,
We apologize for the inconvenience. We'll help you sort this.
Please refer to this article to change the SMTP settings of your Microsoft Outlook and check if the issue persists.
Keep us updated.
I am not able to attach the file with the screenshots. The link you provided gives an error.