Empty photo vault

Hello John,
We realize the situation and would be glad to help pointing you in the right direction.
We do have a specialised team who can handle queries related to Android devices and subscriptions. Do refer the below steps to contact them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team. Your patience is much appreciated.

Hello John,
We realize the situation and would be glad to help pointing you in the right direction.
We do have a specialised team who can handle queries related to Android devices and subscriptions. Do refer the below steps to contact them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team. Your patience is much appreciated.

I have had to do a factory reset on my phone, after reinstalling AVG pro the photo vault is empty.
any ideas on how I can get my photos back.
Thanks john