I'm also having the same issue with my MacPro.
Activation keys are showing and valid until 22-Oct-2025
In Settings when checking the box for 'Enable tracking protection and detection' I just get the spinning 'icon'.
When the Browser Digital Fingerprint Protection slides are changed to green ✔️ for Safari, Chrome and Firefox (Opera not installed), they are still saying 'NOT ENABLED' and after a period of time the slides just return to red X.
Returning to Settings and the 'Enable tracking protection and detection' is unchecked again.
I have also found that I have to enter the Activation key for AntiTrack frequently, when I don't require to re-enter the same for AntiVirus, VPN or TuneUp.
Your assistance will be appreciated.
Hello Benny,
Thank you for contacting AVG Community Support.
We understand that you wish to enable the fingerprint protection but it keeps turning off automatically.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Could you please let us know if you are using paid version or free trial?
Could you please let us know if you have activated AVG AntiTrack on your Mac device?
If not we suggest you to activate AVG AntiTrack and check again.
Activating AVG AntiTrack (https://support.avg.com/SupportArticleView?l=en&urlname=activate-avg-antitrack)
Please do try and let us know.
Thank you.
Dear all,
I have difficulties in turn on digital fingerprint protection on my mac mini. Everytime I switch from the red on into a green one, they always return to the red one (when you open AVG Antitrack and select the browser to be protected). How can I fix it?
Hello Benny,
Thank you for contacting AVG Community Support.
We understand that you wish to enable the fingerprint protection but it keeps turning off automatically.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Could you please let us know if you are using paid version or free trial?
Could you please let us know if you have activated AVG AntiTrack on your Mac device?
If not we suggest you to activate AVG AntiTrack and check again.
Activating AVG AntiTrack (https://support.avg.com/SupportArticleView?l=en&urlname=activate-avg-antitrack)
Please do try and let us know.
Thank you.