End of subscription

I tried unsuccessfully to inform AVG that I don't want to renew my subscription ending on July 4 according to the mail sent on May 20. Details follow:
Detalles de la suscripción
Número del pedido original: 10130177172
Fecha del pedido original: 4 de julio de 2017
Fecha de vencimiento: 4 de julio de 2018
Importe de facturación: 559 Pesos
Please, I would appreciate that someone acknowledges receipt of the present request. 
Thank you.

Hello, Monica.
We'd like to confirm that automatic renewal has been canceled for this order and assure you will not be charged.

Hello, Monica.
We'd like to confirm that automatic renewal has been canceled for this order and assure you will not be charged.