Avinash, thank you for the acknowledgement of the inconvenience and how the passive functionality of your program works.
Please understand that if I wanted a passive firewall I would have not chosen your product and would have just kept windows firewall running. We all know how secure that system is… and as it stands now this product… The purpose of an active firewall is that you get real time data/prompts/notifications so you can react when your machine starts making connections out/in for the things that run in the background.
The "auto decide" feature should not even exist to be honest because we all know that computers make perfect decisions on our behalf. Well in this case it would be you not as a customer support representative but as a corporation to decide to update/add/remove at any time, without our acknowledgement. Proper corporate decisions and policy updates typically take a while for them to be enacted. In that downtime a malicious/altered program(s) running on one's system or compromised "network traffic" is left waiting for an update that could take days/weeks/months.
I have reviewed the link provided by Avinsh and the subsection referenced. In this example "Auto decide" is active and with the screenshots in the article highlighting Chrome. Let's assume that we just downloaded Chrome from the internet and it's currently not installed on the computer. It gets installed and it's a compromised program so Chrome and robotprogram from corporation "A" gets installed. Auto decide sees both programs run and sticks it in the firewall list and allows in/out traffic. We would have no idea that robotprogram is sending data unless we looked at this firewall list religiously or until it's determined at a corporate level that this program is bad for its customers otherwise it will not get blocked.
Am I wrong to express this topic as strongly as I am? I believe a product we invest in that has a great foundation to have a release that breaks that foundation is unacceptable.
I greatly appreciate your time and your understanding in this matter. If at any point that I'm misinformed on this topic please tell me and give me supporting documentation and I will reply accordingly.
I have updated AVG to the latest build and restarted. The program is now working as inteded. This ticket can now be closed.
Hello Richard,
We apologize for the inconvenience. We will help you sort this.
Please share us the screenshot of the pop-up you're referring to, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.
There are several topics relating to this issue as it seems to be a bad release. I understand that this can happen as each computer can be a little different from the next. For me, I had to remove AVG from my system to be able to have access to the internet. Is there any notification from the development team or programmers of AVG Technologies to roll back or provide a hot-fix for this current release.
Thank you for your time.
Richard, we certainly understand the inconvenience caused to you.
Let me try and clarify this for you. AVG firewall monitors and controls incoming and outgoing network traffic based on predetermined security rules. These rules define how to act when there is an incoming or outgoing request from an application.
You are seeing these pop ups because the application rule for that particular application is set to 'Ask' in the firewall settings. You need to change it to "Auto decide" to stop seeing the pop ups.
Click this link and follow the steps under 'Set actions for unauthorized connections' to change these settings.
Thank you for updating the status, Rich.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG.
Stay Safe.
avg should just admit they have gone foobar and give all unsatisfied customers there money back and say sorry to minimise the damage they allready have done reputation wise
We understand your concern, Rick.
We are aware of this issue and it has been fixed in the recent update.
We request you to update the AVG program and restart the computer.
Then check for the issue again.
If the issue persist, we have escalate the case to our senior team.
Keep us posted.
Hello Richard,
We apologize for the inconvenience. We will help you sort this.
Please share us the screenshot of the pop-up you're referring to, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.
I have updated AVG to the latest build and restarted. The program is now working as inteded. This ticket can now be closed.
Avinash, thank you for the acknowledgement of the inconvenience and how the passive functionality of your program works.
Please understand that if I wanted a passive firewall I would have not chosen your product and would have just kept windows firewall running. We all know how secure that system is… and as it stands now this product… The purpose of an active firewall is that you get real time data/prompts/notifications so you can react when your machine starts making connections out/in for the things that run in the background.
The "auto decide" feature should not even exist to be honest because we all know that computers make perfect decisions on our behalf. Well in this case it would be you not as a customer support representative but as a corporation to decide to update/add/remove at any time, without our acknowledgement. Proper corporate decisions and policy updates typically take a while for them to be enacted. In that downtime a malicious/altered program(s) running on one's system or compromised "network traffic" is left waiting for an update that could take days/weeks/months.
I have reviewed the link provided by Avinsh and the subsection referenced. In this example "Auto decide" is active and with the screenshots in the article highlighting Chrome. Let's assume that we just downloaded Chrome from the internet and it's currently not installed on the computer. It gets installed and it's a compromised program so Chrome and robotprogram from corporation "A" gets installed. Auto decide sees both programs run and sticks it in the firewall list and allows in/out traffic. We would have no idea that robotprogram is sending data unless we looked at this firewall list religiously or until it's determined at a corporate level that this program is bad for its customers otherwise it will not get blocked.
Am I wrong to express this topic as strongly as I am? I believe a product we invest in that has a great foundation to have a release that breaks that foundation is unacceptable.
I greatly appreciate your time and your understanding in this matter. If at any point that I'm misinformed on this topic please tell me and give me supporting documentation and I will reply accordingly.