Hi Stephen,
We assure you that 'icarus.exe' is a legitimate file related to new version 20.1 release of AVG TuneUp.
When you have AVG firewall to ask your permission to allow each communication happening on your PC, then you would get prompt from Enhanced Firewall to allow it.
If you do not wish to get the prompt each time, please open AVG Internet Security program window.
Click on "Menu->Settings->Full Protection->Enhanced Firewall".
If you see any option as 'Ask', click on it and select as 'Auto-Decide'.
Feel free to contact us if you need further help.
Did you get anything out of this… Suspicius behaviour from asus or avg i don't even know what they want to be calledI made thi post about how many people have to ask about Icarus.exe before someone talks public AVG Community
Hello Stephen,
We regret the inconvenience caused.
We've checked and we can see that our senior team have sent you an email regarding the issue. Please check your inbox/spam for the email and use it to revert to our senior team.
Thanks in advance.
Ok, I have the same issue here and I can see a lot of other posts asking the same question; "is it part of the AVG update or not?" What I am not seeing from AVG is the answer to that question. What I am seeing is an avoidance of answering by stating that AVG will assist people with the issue privately. I find this very concerning. Can we please have an explaination (as would be expected in a Support forum)? If it is that serious then it should be made public.
My AvG enhanced firewall keeps popping up Icarus.exe trying to open a web page.
Scan shows nothing.
If I allow it pops up again and again.
is it safe?
Update from my post of 18 June 20.
I did an online chat session with an agent, He looked at the file system on my PC. He downloaded and ran a program named AVG_SysInfo.exe and collected some files.
Said they (AVG) would study them and get back to me.
Yesterday, 23 June 20, I received an email asking me to run the program 'tulogcollector.exe' located in 'C:\Program Files (x86)\AVG\AVG TuneUp'.
It appeared to collect some log files and send them to AVG.
Am waiting now for the next action
Hello, John
We will help you in this.
Could you share the screenshot of firewall pop up you receive?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ok, I have the same issue here and I can see a lot of other posts asking the same question; "is it part of the AVG update or not?" What I am not seeing from AVG is the answer to that question. What I am seeing is an avoidance of answering by stating that AVG will assist people with the issue privately. I find this very concerning. Can we please have an explaination (as would be expected in a Support forum)? If it is that serious then it should be made public.
On my Windows 10 PC, icarus.exe, with a number of other files, is located in this folder:
C:\Program Files\Common Files\AVG\Icarus\avg-tu
icarus.exe is 5,028 KB in size, Dated 6/10/2020 1:03 pm.
The same day I updated the AVG application.
Hi, Yes, I have found the email - it went to the "Junk Email" Folder.
Unfortunately, the email does not answer the question that has been asked by more than one person in this thread on this forum. Instead it asks me to set up a AVG Remote Support Session.
Hi Stephen,
We assure you that 'icarus.exe' is a legitimate file related to new version 20.1 release of AVG TuneUp.
When you have AVG firewall to ask your permission to allow each communication happening on your PC, then you would get prompt from Enhanced Firewall to allow it.
If you do not wish to get the prompt each time, please open AVG Internet Security program window.
Click on "Menu->Settings->Full Protection->Enhanced Firewall".
If you see any option as 'Ask', click on it and select as 'Auto-Decide'.
Feel free to contact us if you need further help.
I also see this every morning now. I have allowed, denied and deleted the file all a few times to no avail?
The notice and the file are back again the next morning? SOME KIND OF ANSWER FOR THE PUBLIC PLEASE!!!
Hi Gary,
We understand your concern.
Please accept our apologies for inconvenience cause.
We will help you to resolve the issue.
Please contact us from a separate post to assist you further.
Appreciate your efforts in sharing us the screenshots, John.
We'd suggest you to take advantage of our free remote assistance to investigate further on this, by following the steps in the email that has been sent to you. Thank you for your understanding in advance!
Hello, Stephen
We will check that for you.
Kindly create your own post so that we can locate your account and assist you accordingly in this matter.
Thank you in advance for understanding.
Thank you for writing back, Stephen
Our technical team needed more information regarding your issue to help you out.
They will check and get back to you via email.
Hello Stephen,
We regret the inconvenience caused.
We've checked and we can see that our senior team have sent you an email regarding the issue. Please check your inbox/spam for the email and use it to revert to our senior team.
Thanks in advance.
The Icarus is not safe