Enhanced firewall

AVG Protection
32

Hello, I am having the same Firewall issue with the screen showing as unprotected and the red button will not respond. I notice you say this will be rectified in the "upcoming updates" but when do you expect to issue the update?

34

Same issue, they asked me to reset to factory default, still can not enable the fire wall

35

guys i had the same problem as most are asking about here , i uninstalled AVG and reinstalled it and advanced firewall started working , hope this helps

36

I have Malwarebytes also on my computer . When I re-installed to solve problem I get message after installation that 'strongly recommends to uninstall Malwarebytes ' say it is 'incompatable'. Anyone else have this issue? Does AVG really give me ALL the protection I need that I don't nee Malwarebytes? Help!!

33

Ive had this problem, easy fix is to go to Menu then settings and then troubleshooting. Then restore factory settings, the hacker system immediately becomes vaild (green), check your resonnel settings and your good to go. Please correspond if this works for you.

27

It says "solved" but there is no answer.  I have this same problem.  What is causing this?

31

Thank you for the information, Roger. 

This Firewall issue will  be fixed automatically in the upcoming updates.
Have you reinstalled it? If not,  uninstall it from Control Panel -> Programs and features -> Uninstall and reinstall it as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .

30

Have exactly same issue,

Defender thinks AVG is controlling the firewall but enhanced firewall can not be turned on from the console even though it is shown as being active under AVG  'settings'???

Occurred after Windows 10 did a small update in relation to Defender on 13th April but one that for some reason is not showing under installed updates plus another update for Defender on 16th which is also not showing as being installed???

Please resolve quickly.

28

Shaun, 

We regret the inconvenience, please contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat where they will collect log files required for escalation and help you further.

2

Larry, 

This Firewall feature is included in our AVG Internet Security program not AVG PC Tuneup. 

Yes, it won't turn on and we are aware of it. It will be fixed in the upcoming updates automatically. 

However, we request you to uninstall it from Control Panel -> Programs and features -> Uninstall and reinstall it as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .

21

William,

I appreciate your efforts. In this case, I woudl request you to contact our chat technical team using this link 
Contact AVG Support - AVG Phone Number, and Chat Support for further assistance.

8

I hit a similar problem with AVG 2018 Internet Security (8.4.3056) on Win 7 64bit Ent.
- restoring factory settings in "troubleshooting" did not work.
- repairing the AVG product in "control panel > programs & features" did not work.
- removing and reinstalling AVG does appear to have worked, so far. I used the "clear" tool after the uninstall to try and make sure nothing was left hanging around.
All very tedious. Better testing and product understanding needed before anything is released.

37

I hit a similar problem with AVG 2018 Internet Security (8.4.3056) on Win 7 64bit Ent.
- restoring factory settings in "troubleshooting" did not work.
- repairing the AVG product in "control panel > programs & features" did not work.
- removing and reinstalling AVG does appear to have worked, so far. I used the "clear" tool after the uninstall to try and make sure nothing was left hanging around.
All very tedious. Better testing and product understanding needed before anything is released.

1

Hi My avg internet security says I am fully protected, but the hacker attack says I have to put on enhanced firewall. This does not work… But going through settings components it says my enhanced firewall is on. I notice the last couple of days a lot of blocked items in the logs. Can you help please. Thanks Frans.

3

Shaun, 

We regret the inconvenience, please contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat where they will collect log files required for escalation and help you further.

9

Thank you for the information, Roger. 

This Firewall issue will  be fixed automatically in the upcoming updates.
Have you reinstalled it? If not,  uninstall it from Control Panel -> Programs and features -> Uninstall and reinstall it as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .

13

Thank you for confirming us the same.

We will check this with other customers and see if AVG repair fixes the issue.

Thank you for your time and co-operation.

12

Raymond,

I am sorry to hear that. Please uninstall the program from the control panel and reinstall the AVG Internet Security Download Free Antivirus Software for PC | AVG Virus Protection to fix the issue.

26

It says "solved" but there is no answer.  I have this same problem.  What is causing this?

29

I can't find the answer to this question about the Enhanced Firewall feature of PC Tuneup. I won't turn on and I am vulnerable. I am in a trial period and won't buy if I can't get this resolved.