Enter a valid code

C R, Have a look @ these 2 articles…
[1] (https://support.avg.com/SupportArticleView?urlname=Delayed-confirmation-email-or-product-activation-after-purchasing-AVG)
[2] (https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate)
AVG Guru

AVG protection has a serial # and when asked to enter unique code, it will not accept and says to enter a "valid code".  I tried retrieve a code but since I dont have a code to begin with, I cannot retrieve a code. The license is suppose to have 30 characters.  Is GuruAid reputable?  They want to access my computer to "fix it". I dont trust names I have not heard of.

C R, Have a look @ these 2 articles…
[1] (https://support.avg.com/SupportArticleView?urlname=Delayed-confirmation-email-or-product-activation-after-purchasing-AVG)
[2] (https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate)
AVG Guru