Hello Annabelle,
We apologize for the inconvenience. It seems that might have installed AVG Internet security unlimited program which cannot be activated with the license. So, please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart your computer , please click the http://files-download.avg.com/inst/mp/AVG_Internet_Security_1930.exe to install AVG Internet security paid version.
Thank you.
Hello Annabelle,
We apologize for the inconvenience. It seems that might have installed AVG Internet security unlimited program which cannot be activated with the license. So, please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart your computer , please click the http://files-download.avg.com/inst/mp/AVG_Internet_Security_1930.exe to install AVG Internet security paid version.
Thank you.
I have an AVG licence and have had to reinstall AVG due to my hard drive being replaced.
I have downloaded Internet Security and I have the licence key but cannot find where to enter it. It does not look the same as in the tutorials.