Epson scanner not connected

Other products
3

Hi Paul, 

We will help you in this.
Disable the AVG protection temporarily and check if you are able to access the scanner. You can refer the below article for the steps : 
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)

1

Epson Perfection V550 Scanner showing "not connected" when it is connected is this a firewall connection?

2

Hi Paul, 

We will help you in this.
Disable the AVG protection temporarily and check if you are able to access the scanner. You can refer the below article for the steps : 
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)