Hi
I am still waiting for your fast answerand still can't use my license .
my computer is not protected i need your fast support.
roll down to se my invoice and answer
have a good day
Hi
Maybe trough Facebook .
Here is my invoice
Dear kobi hagoel,
Thank you for choosing AVG.
You'll find the details of your order listed below. We've also attached a PDF of your invoice which we recommend you keep in a safe place for future reference.
ProductDeliveryUnit PriceQtyItem Price
Renewal AVG PC TuneUp
1 computer ( 24 months )
USD 59.991USD 59.99
[License number removed]
Subtotal:USD 59.99
VAT:USD 0.00
Total:USD 59.99
Shipping info:
First Name: kobiCity: rosh haayin
Last Name: hagoelState/Province:
Address: mivtza dani 20Country: ISRAEL
Zip Code/Postal Code: 4805720
קובי הגואל 0507451040 kobi-Hagoel.com
Hello Kobi,
We regret for the inconvenience caused. Upon checking with your account we have found AVG PC tune up as active product but we didn't see AVG Protection in your account. Is there any other email address you have used at the time of purchase of AVG Protection? Feel free to contact us for further assistance. Thank you.
Hi
I keep on getting an error while trying to activate my protection.I have bought a two year renewal and keep on getting General Error [0X0641] Error code:0Xc0070641
HELP
THank you and happy days
Kobi Hagoel
Hello Kobi,
The best recommendation we would like to give you is to get refund for your current AVG PC TuneUp license using this link: https://support.avg.com/RefundForm?l=
To purchase AVG Protection Multidevice, please contact our sales support using this link: https://support.avg.com/support_sales_chat .
Please feel free to contact us if you need any assistance.
Hello Kobi,
Thank you so much for providing the information. We request you not to share any personal information (Email address, License/order #) in public forums due to security reasons. Upon checking the invoice information, we could find that you purchased 'AVG PC Tune Up'. We would like to keep you informed that 'AVG Protection' and 'AVG PC Tune Up' are different products. AVG PC Tune Up is a computer optimization tool to improve the performance speed of your computer. For more information on the product, click on http://www.avg.com/us-en/avg-pctuneup .Thank you.
Hi
Thank you for your answer.
1.is there any option to change my subsciption to AVG protection.
2.In any case i stil get an eror and can't use it on my PC .
If i can't use it i want to delete my order and get a full refund because it is not usfull to me .
thank you and happy days
Kobi Hagoel
Hello Kobi,
We regret for the inconvenience caused. Upon checking with your account we have found AVG PC tune up as active product but we didn't see AVG Protection in your account. Is there any other email address you have used at the time of purchase of AVG Protection? Feel free to contact us for further assistance. Thank you.