Hello Maria,
We apologize for the inconvenience caused.
Please confirm the AVG program you are trying to install.
If possible, kindly provide us with the screenshot http://avgread.me/1aZxsAV of the error code on AVG user interface.
Thank you.
Hello, I did as written but always error, this and pure avg pc tuneup
had before avg install on D:\Program Files (x86)/AVG But the disk where it was installed failed
Despite your indications always impossible to install
hello, The installation failed an element with this name does not exist in the error section error 0xc0070015
Hello Maria,
Thank you for the information. We regret for the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG protection free.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
1.a) please ignore the restart and try to run the AVG clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe.
Please feel free to contact us if you need any assistance.
Thank you.
Hello, I did as written but always error, this and pure avg pc tuneup
had before avg install on D:\Program Files (x86)/AVG But the disk where it was installed failed
Despite your indications always impossible to install
Hello Maria,
I'm sorry to hear that you are still experiencing issue with AVG installation. I have sent you an email to collect system/AVG logs files, please follow the email instruction to send us the logs file so that we will analyze the issue and assist you further.
Best regards,
Alok.
Maria, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru