Hi, I've had AVG Free Edition for several years now and have been able to update very easily each time. However, I've not been able to install the latest version, AVG 2016/AVG Zen (I think that's the name), because at the end of the installation, I receive the error message
Erro 0xC0070643
Event exec_finished
Despite several attempts, this continually happens. I have even uninstalled AVG and installed from scratch, but still I get this error. I've saved the log file if that will help.
I have OS Windows 10 (64-bit), which I've had since July, and my laptop I've had since April, neither of which caused disruption to the AVG regular updates when I got them.
Cheers,
Charles
Hello Charles,
I understand that you are unable to uninstall the AVG Free.
That’s disappointing but don’t worry. I will take you through alternative ways to do that.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.