Error 0xe001f94e upon trying to download components for firewall

AVG Protection
3

Hello Lance,
We regret for the inconvenience caused. Upon checking with your account , there hasn't any active products registered under your account. Since you have mentioned that you has been purchased AVG program we have sent you the email instructions. Please try to provide necessary information which we asked in that email. Thank you.

1

I installed avg anti-virus free edition, then bought a license for internet security. And while trying to download the firewall components it started to dowload then gave me the error download installation 0xe001f94e.  Anybody know why?       http://www.picslet.com/image/9UCoI



2

Hello Lance,
We regret for the inconvenience caused. Upon checking with your account , there hasn't any active products registered under your account. Since you have mentioned that you has been purchased AVG program we have sent you the email instructions. Please try to provide necessary information which we asked in that email. Thank you.