Error 9923 when i try to scan

Mac products
3

Hi Lewis,

We're glad to look into this & help you.
Please let us know if AVG provides this error messsage while scanning.
Upon researching the provided error, we see that the issue might happen if there is any power related problem.
If possible try to connect your scanner using USB & let us know the outcome.

1

I get error 9923 when i try to scan on a Canon TR8520 running Mojave 10.14.6 on Mac

2

Hi Lewis,

We're glad to look into this & help you.
Please let us know if AVG provides this error messsage while scanning.
Upon researching the provided error, we see that the issue might happen if there is any power related problem.
If possible try to connect your scanner using USB & let us know the outcome.