Error code 0 x 80010299 when attempting to reinstall AVG Internet Security

AVG Protection
6

Jessica,

We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue. Have you used our AVG remover tool to uninstall AVG along with its traces?

To complete the installation without any issues, run this Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.

Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

2
  1. Type  “Temp” and press enter, remove all the files.
    2.  “%temp%” and remove all the files.
    3.  %appdata% - Remove all the AVG folders.
    4.  %programdata% - Open the AVG folder and remove the old files.

    Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.

    Please feel free to get back to us for any issues with AVG. Thank you!
1

Hello,

My parents' computer recently updated to Windows 10 and I noticed that AVG refused to update. I completely removed AVG and attempted to reinstall it and receive the error listed above. I have attempted the same process a few times to no avail.

Can someone please help me out with this?

Thank you.

7

Thank you. This process helped. However now there is a new issue - I attempted to reinstall AVG Internet Security Full for one computer and use my parents' current licence, however I am being told that the licence number is 'incomplete'. I double-checked and there are the exact number of digits in the licence number, but program is not accepting the licence number. The licence should be good for another year at the least.

Can someone please help me out with this new issue?

Thank you.

3

Jessica,

We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue. Have you used our AVG remover tool to uninstall AVG along with its traces?

To complete the installation without any issues, run this Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.

Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

4

Thank you. This process helped. However now there is a new issue - I attempted to reinstall AVG Internet Security Full for one computer and use my parents' current licence, however I am being told that the licence number is 'incomplete'. I double-checked and there are the exact number of digits in the licence number, but program is not accepting the licence number. The licence should be good for another year at the least.

Can someone please help me out with this new issue?

Thank you.

5

Hello Jessica,
We have resent the license number to your registered email address.  Please try to use the license number and check whether you could activate the program without any issue.
Thank you.