Hello Esther,
We regret for the inconvenience caused. We appreciate your efforts to fix the issue. Please make sure if you had completely removed 'McAfee' and its traces. You can try McAfee remover tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Please share the status in this forum. Thank you.
Hello Esther,
We regret for the inconvenience caused. We appreciate your efforts to fix the issue. Please make sure if you had completely removed 'McAfee' and its traces. You can try McAfee remover tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Please share the status in this forum. Thank you.