Hello Jan,
We are sorry for the inconvenience. We see from your record that you have active subscription of AVG Ultimate valid till 8/6/2018. We suggest you to completely remove any old AVG program installed in your computer. Once the remover is complete, you can install the AVG Ultimate subscription from your AVG MyAccount http://myaccount.avg.com or you can use this link http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe to download and install AVG Ultimate. If you still have any issue, please let us know and we will assist you further.
Thank you
Hi again
I am still not happy. I tried as you have explained, and I got exactly the same result. Ultime installing to 60% and stops. When I go in via Zen, I can see that TuneUp is not installed, and that it has not registered it to be a part of my package.
The antivires part has come to 87% and is stopped there.
In other word, exactly the same status as it have been all the time. I have had one from chat to enter my pc remotely (with reference to "#04548225"). Same result.
How long before I can ask for my money back ? I have used 3 days of my sparetime to try to solve the problem. Please…
Hello D R,
I am sorry to know that you are facing the same issue.
If you are a paid user, please do contact our technical chat support using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance on this matter.
Thank you.
Having the same exact problem,just nonsence…LOL
Trying to install AVG Ultimate and get the above error code. Have tried to discuss with support by chat, but with no solution.
After several hours of work on the problem, it seems that I have a license problem, or more precise, AVG has a problem.
I have succeeded to install on two machine, one with antivirus and one with TuneUp. No one recognize my license to the Ultimate version, but I am able to "try" for 30 days.
Any ideas will be welcome
Hello Jan,
We are sorry for the inconvenience. We see from your record that you have active subscription of AVG Ultimate valid till 8/6/2018. We suggest you to completely remove any old AVG program installed in your computer. Once the remover is complete, you can install the AVG Ultimate subscription from your AVG MyAccount http://myaccount.avg.com or you can use this link http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe to download and install AVG Ultimate. If you still have any issue, please let us know and we will assist you further.
Thank you
User Adrian F has posted their own topic (https://support.avg.com/answers?id=906b0000000Dj6fAAC).
AVG Guru
Hi Akash I have got exactly the same problem as Jan. It would be good if your senior team can advise all of us in the forum. Thanks
Having the same exact problem,just nonsence…LOL
Hi again
I am still not happy. I tried as you have explained, and I got exactly the same result. Ultime installing to 60% and stops. When I go in via Zen, I can see that TuneUp is not installed, and that it has not registered it to be a part of my package.
The antivires part has come to 87% and is stopped there.
In other word, exactly the same status as it have been all the time. I have had one from chat to enter my pc remotely (with reference to "#04548225"). Same result.
How long before I can ask for my money back ? I have used 3 days of my sparetime to try to solve the problem. Please…
Hi Jan,
We apologize for the inconvenience caused, we see that your case has already been escalated to our Senior Team. Please be patient and they will get back to you as soon as possible.
Thank you!