Error code 0xC0070643 (again/still)

Hello Jordy,

Upon checking your case record, we see that you got help from one our remote technician and since had to leave the session she has escalated your case to our level two technical team because she couldn't fix the issue from her end.
Our level two technical team will only communicate via email.
It will take atleast 24 or 48 hours for them to send you the email. Your patience is much appreciated.
Please check for the email on spam or junk folders if it is not present in the inbox.

Hello Jordy,

Upon checking your case record, we see that you got help from one our remote technician and since had to leave the session she has escalated your case to our level two technical team because she couldn't fix the issue from her end.
Our level two technical team will only communicate via email.
It will take atleast 24 or 48 hours for them to send you the email. Your patience is much appreciated.
Please check for the email on spam or junk folders if it is not present in the inbox.

So I got the paid version of Protection PRO, but I dont get it installed.
A technichian helped me earlier today, but they did not get it to work.
I had to go to work so we couldnt continue the session.
I was hoping someone can help me with this right now.