I am trying to install AVG Free onto a laptop which is running windows 7 64 bit. I get this error message every time I try and download/install. I have never had a problem downloading or installing AVG free onto any of my devices and I have used it on many, over the years.
Please advise why I cannot install it on this laptop and tell me how to get around the problem.
Hell Tracey,
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
Mostly this error is due to the previously installed AVG program or anyother Antivirus program installed on your system.
Is there any other Antivirus program or AVG program installed on your system? If so, please uninstall it and try to install AVG Free.
Thank you.
Hello Tracey,
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Hello Tracey,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
There is no previously installed AVG program on the laptop and I removed Norton 360 before I tried installing AVG. Please advise.
Hell Tracey,
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
Mostly this error is due to the previously installed AVG program or anyother Antivirus program installed on your system.
Is there any other Antivirus program or AVG program installed on your system? If so, please uninstall it and try to install AVG Free.
Thank you.
- Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
I followed your instructions, however the same message appears.
Screenshot attached, as requested. Please advise.