ERROR CODE 0xC0070643 Unable to install AVG Free

Hello Liz,

Sorry for the inconvenience caused. I request you to try using our AVG remover tool once and then install the AVG antivirus free.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.

I'm trying to install AVG Free on my new Windows 10 Laptop.  It almost completes but then I get the error code 0xC0070643 with error message Event exec_finished.  It suggested I retry the download and installation, which I did, but I got the same error message.  I tried uninstalling and then re-installing again, but got the same error.  What am I doing wrong? How can I successfully install AVG Free please?

I've got the same Web Tune Up issue here. Half of the disc capacity was taken by a users' cache directory: C:\Users\<user>\AppData\Local\Packages\windows_ie_ac_001\AC\AVG Web TuneUp\cache

Note: this user was no administrator.
I uninstalled web tune up, but this does not clear this cache. So I'm deleting it myself now. Hope this helps.

Hello Brigitte,

This AVG web tuneup cache files issue has already been raised by many of our customers and we are awaiting a suggestion from our concerned team. Still we didn't get the suggestion. Once we get it will update it.  So I request you to post your issue separately so that we can escalate this to our concerned team.
Thank you.

3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.


To download our AVG free antivirus program please use this link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please do let us know the status of this. Thank you.