I've now been through all the procedures you suggested and it seems to have worked.
many, many thanks
To install AVG Ultimate please click on the following link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe download and insall the file. To activate it http://avgclick.me/ActivateZen .
Please feel free to contact us for any further assistance. Thank you.
Gerry, Some new machines already have a 3rd party AV installed & waiting to be activated. This should be uninstalled as it will conflict with AVG. Is this situ applicable?.
AVG Guru
I'VE TRIED INSTALLING SEVERAL TIMES BUT GET THE ERROR CODE 0xC0070643 each time
please help
OK Gerry, No probs…
AVG Guru
Gerry, Also did you use the McAfee total removal tool… (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru
Thanks Alan
The machine is a Lenovo 90BJ running windows 10. It came with McAfee trial version pre-installed but, realising it might cause conflicts, I uninstalled it immediately before trying to load AVG. Howvever I still got a failed installation with this error code. Can you please advise
Hello Gerry,
We understand how something like this can really try your patience.
To get AVG Ultimate installed in your pc, we request you to run AVG remover tool in your pc and then install AVG Ultimate.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Gerry,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.