Hello Rick,
We apologize for the inconvenience caused. Please check for any conflicting anti virus installed on your PC and uninstall them. Then run the AVG remover tool to remove all the remnants of the failed installation and re install AVGusing offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
I am trying to install the AVG free on my windows 7 pc. I keep getting this code
Rick,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.