Hello Petra,
We understand how something like this can really try your patience.
This is a know issue and many of our customers are facing this issue. Our development team are working on it for the fix. As a temporary fix, we request you to uninstall AVG from your pc using AVG remover tool and then install AVG Internet Security back in your pc to get your issue fixed.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
I purchased a 2 year AVG subscription but as the 1st year has just run out, my computer is no longer protected & AVG does not recognize my licence number nor does it allow me to enter it.
Pleeeeeeeeeeeeeeeese Help!
Hello Petra,
We understand how something like this can really try your patience.
This is a know issue and many of our customers are facing this issue. Our development team are working on it for the fix. As a temporary fix, we request you to uninstall AVG from your pc using AVG remover tool and then install AVG Internet Security back in your pc to get your issue fixed.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.