Error Code - 0xE0010002

AVG Protection
8

Hello Eric,
I understand how something like this can really try your patience.
Could you please let us know the exact AVG product you are trying to reinstall in your pc? so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

9

Honestly I am not sure what I did but I killed the right processes, rebooted and the next thing I know it finished doing one process and then let me downgrade back to the free version.
Thanks for the guidance

1

I was trying to fix my avg by uninstalling and re-installing it and I am getting the following error

Error code: 0xE0010002
Description: Event exec_finished

Any ideas on how to get this fixed?

Thank you
5

Honestly I am not sure what I did but I killed the right processes, rebooted and the next thing I know it finished doing one process and then let me downgrade back to the free version.
Thanks for the guidance

4

Eric, the issue is caused by a Windows installation process running in the background. The resolution is as follows:
Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
On the next screen, click on Task Manager.
In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
A prompt will appear to confirm the action. Click End task again.
If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
Then try to run the tool again. Thank you.

3

Hello Eric.

Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.

2

Hello Eric,
I understand how something like this can really try your patience.
Could you please let us know the exact AVG product you are trying to reinstall in your pc? so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

7

when I tried uninstalling again this morning I got:

Error code: 0xC0070652
Description: Event exec_finished

6

I am using AVG Internet Security (Trial, 1 computer)