Hello Loma,
We regret for the inconvenience caused. To resolve the issue we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Before restarting your computer, we suggest you to 'run' Reset Access tool by downloading from http://www.avg.com/tools#tba2 ('Installation' tab). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.
I have tried several times to install AVG free to my computer. I tried uninstalling the previous version to see if that was the problem, no I am without an antivirus program. I am running windows 7 professional. When I get near the end of the install I receive the these error codes 0xe0010013 and 0xe001003d. Could someone please help.
I had posted before and received a response, but I could not send back an email to respond to the question that was asked.
Hello Loma,
We regret for the inconvenience caused. To resolve the issue we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Before restarting your computer, we suggest you to 'run' Reset Access tool by downloading from http://www.avg.com/tools#tba2 ('Installation' tab). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.
We regret for the inconvenience caused. To resolve the issue we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Before restarting your computer, we suggest you to 'run' Reset Access tool by downloading from http://www.avg.com/tools#tba2 ('Installation' tab). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.