Hello Sanjeev,
We regret for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address and click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
I get the following error when trying to install AVG AntiVirus (Free) version on my desktop computer (Vista). I've run AVG removal tool first, restarted and installing but get the same message:
Description: The specified registry key does not exist.
Error code: 0xE0010013
Please could you advise or provide instuctions on what to do.
Hello Sanjeev,
We regret for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address and click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.