Hello Lecn,
Thank you so much for the information. We request you to make sure if you had used the latest version of AVG Remover tool. Please follow these instructions to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.
Wow this is extremely frustrating. I have the exact same error code after I was asked to key in the license key and it would not let me uninstall. I already tried the AVG remover tool above twice, having to keep restarting my computer but the AVG programme is still there and it does not let me unistall. When I tried a fresh installation, the prompt says I have AVG already on my system incompatible with the one I am trying to install given above. I had to sign up for an account now just so I could reply to this thread. Please assist. Thank you.
Hello D A,
I apologize for the inconvenience caused. Have you tried to uninstall AVG using AVG remover tool? If not please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG . To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
You can start a fresh installation of AVG again through the following link http://avgread.me/1DXPL5z .
Please feel free to contact us for any further assistance.
Thank you.
Trying to uninstall the main AVG product results in a request to uninstall AVG Protection first, so I try that and approximatly 60% through uninstallation it stops and shows:
Error code: 0xE001003C
Description: Event exec_finished
Anyone able to help? i've seen similar error codes online but not the same, most seem to end with D rather than C.
Hello D A,
I apologize for the inconvenience caused. Have you tried to uninstall AVG using AVG remover tool? If not please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG . To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
You can start a fresh installation of AVG again through the following link http://avgread.me/1DXPL5z .
Please feel free to contact us for any further assistance.
Thank you.
Wow this is extremely frustrating. I have the exact same error code after I was asked to key in the license key and it would not let me uninstall. I already tried the AVG remover tool above twice, having to keep restarting my computer but the AVG programme is still there and it does not let me unistall. When I tried a fresh installation, the prompt says I have AVG already on my system incompatible with the one I am trying to install given above. I had to sign up for an account now just so I could reply to this thread. Please assist. Thank you.
Hello Lecn,
Thank you so much for the information. We request you to make sure if you had used the latest version of AVG Remover tool. Please follow these instructions to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.
Hi, it worked, thank you. I could not uninstall the AVG through control panel, but managed to do it with the remover tool. Thanks again.
Hello Lecn T,
We regret for the inconvenience caused. We would like to know whether you have been trying to install AVG free or a paid version on your system so that we can assist you better? Thank you.