Shirley,
I apologize for the inconvenience caused. I see that you have purchased both AVG Internet Security and AVG PC TuneUp licenses. May I know upon installing which product are you receiving this error code?
Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG 2017 version traces and then try the installation.
Shirley,
I apologize for the inconvenience caused. I see that you have purchased both AVG Internet Security and AVG PC TuneUp licenses. May I know upon installing which product are you receiving this error code?
Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG 2017 version traces and then try the installation.
How do I fix this problem?