Error Code 0xE0010045

AVG Performance
1

I have downloaded AVG in the past and would like to get it back.  I tried to download and was not able.  I used the AVG Remover Tool and tried again.  I now have the error code 0xE0010045.  This is the free version I am trying to download.

2

Lauren,
Appreciate your efforts and patience to resolve the issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04404210 by copying and pasting it from here.
Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.

6

Hello Karthikeyan,
I checked each location you suggested and I was not able to delete all of them.  A message popped up saying that it was in use in another location, but I had nothing else running at the time I tried to delete them.  I tried again to run the AVG Remover Tool and tried to download again and am now seeing the error code 0xe001f958.

4

Hello Karthikeyan,
I checked each location you suggested and I was not able to delete all of them.  A message popped up saying that it was in use in another location, but I had nothing else running at the time I tried to delete them.  I tried again to run the AVG Remover Tool and tried to download again and am now seeing the error code 0xe001f958.

5

Hello Lauren,
We apologize for the inconvenience caused.
Please try boot the Computer in Safe Mode and delete the Folder & try to install.
Thank you.
Joyson, AVG Customer Care.

3

I was able to delete all AVG files in Safe Mode.  When I attempted to install, the same error code 0xE0010045 came up.