The AVG clear tool did the trick.
After 3 days trying to remove with the AVG remover tool only, I was finally able to reinstall AVG free
Regards
Peter
I understand the inconvenience caused. I am sure we will be able to fix this together. The issue might be because of old/previous AVG Antivirus Free traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool. After the computer reboots, you can follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus.
Best regards,
Alok.
My home computer using free Avg for yrs, 3 days windows 10 upgraded automatically ( initially was windows 8 with upgrade to windows 10 last yr) . 3 days ago the AVG programme was lost and since unable to download another AVG free with error Access denied: error code: 0xE0010058. The AVG is still seen in local disc C programme files, yet not in the control panel programme apps. This is despite running the AVG remover
Please help as prefer to keep using AVG.
Peter
Thank you Arok,
The AVG clear tool did the trick.
After 3 days trying to remove with the AVG remover tool only, I was finally able to reinstall AVG free
Regards
Peter
Hello Peter,
Thank you for updating the status and I appreciate your efforts in fixing the issue.
Thank you.
Bhuvana, AVG Customer Care.
Hello Peter,
I understand the inconvenience caused. I am sure we will be able to fix this together. The issue might be because of old/previous AVG Antivirus Free traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool. After the computer reboots, you can follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus.
Best regards,
Alok.