Hello. I have a few days unsuccessfully trying to install your free antivirus, but always, the installation fails. It all started with the fact that I had to remove the old version because of the broken protection. Operating system Windovs 10. Сlean boot, offline installer and your remover not help. The Internet did not find adequate solutions, which would help in the installation of your product. I saw that you send to many users of any e-mail instructions to help. If possible, I would like to receive your instructions or any other response that will help troubleshoot the problem. I hope for a speedy solution to the problem, as worried for the safety of my computer. Your anti-virus for many years is the best among its competitors, and I do not doubt your help.
Hello Semen,
Thank you for contacting us with your concerns and we regret for the inconvenience caused. The email instructions are actually a guide to contact our remote support technicians in case you have a paid subscription of AVG. By upgrading to AVG’s paid products you can get personalized support to help you with any issues you may encounter with AVG products (by email/chat/ phone). If you insist using free version, please check for any conflicting anti virus applications installed on your PC and remove them. Windows defender in Windows 10 acts as an anti virus. Please disable it and try installing AVG.
Please, feel free to let us know if you require any further assistance. Thank you.