Error code: 0xe001f958

AVG Protection
7

Hello Wayne,
I apologize for the inconvenience caused. Please remove AVG traces as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.

8

Thank you the offline installation worked!
However it gives me an unknown error when i tried to manually update the definitions, so I will wait and see if the automatic update works.
Regards
Wayne

1

When attempting to install AVG on a new computer, I get the "Error code: 00xe001f958".
Have done all the obvious things like uninstall preloaded mcAfee and result of previous attempts to install AVG and restarted but always get the same error. PC is a Lenovo with Windows7.
Regards
Wayne

2

I am sorry to hear that the issue persists, Please let me know if you are using the free or paid version of AVG. If you are using the free version, then please try the offline installer by using the link below and check if that installs AVG AntiVirus free without any error:

http://files-download.avg.com/inst/mp/Antivirus_Free_x64_1818.exe (64 bit)
http://files-download.avg.com/inst/mp/Antivirus_Free_x86_1819.exe (32 bit)

If you face any difficulties, feel free to contact us.

3

Sure, Wayne. Please wait for the automatic updates to run automatically. If you face any difficulties, you can always contact us.

5

Wayne, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

User-added image

4

Hello Wayne,
I apologize for the inconvenience caused. Please remove AVG traces as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.