Error code# 10002

Hello Derek,
We apologize for the inconvenience caused. How long are you experiencing this issue? Do you get any error message along with the error code? On verifying your records with us, the product located is "AVG Performance multidevice (1 year subscription)". Did you activate your program using your AVG My Account credentials as per the instructions in  http://avgread.me/1HOjOxZ ? Thank you.

error reported on repairing tune-up

Hello Derek,
We apologize for the inconvenience caused. How long are you experiencing this issue? Do you get any error message along with the error code? On verifying your records with us, the product located is "AVG Performance multidevice (1 year subscription)". Did you activate your program using your AVG My Account credentials as per the instructions in  http://avgread.me/1HOjOxZ ? Thank you.