Error code: 4e054f00de71/211121.1844+0100

AVG Protection
5

Hello Luc,

We will help you with this.
Could you please share the screenshot of the popup message to investigate further? 
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

1

Hello,

I often see a popup screen when I open google search
AVG Internet Security shows the popup screen.
The popup screen shows:

In Dutch:
Dreiging onschadelijk gemaakt
De verbinding met roxlock.com is verbroken vanwege een infectie met Other:Malware-gen[Tri]

It shows the following error code:
4e054f00de71/211121.1844+0100

Can anyone help me?

Thank you,
Luc

2

Hello Luc,

We will help you with this.
Could you please share the screenshot of the popup message to investigate further? 
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

3

User-added image

4

We appreciate your efforts in sharing the screenshot, Luc.

However, we need to check the details of the detection, such as the file pathe & the AVG component that made the detection.
Please click on "See Details" on the threat pop-up and then share us the screenshot again.
Thank you for understanding in advance!