Error en codigo de activacion

buenas,he comprado un cupon en grupon de activacion de avg ultimate,he realizado la descarga del programa y avg tune up,cuando pongo la activacion en el programa me pone error..¿ALGUNA IDEA PARA RESOLVERLO?¿debo esperar algo de tiempo,ya q me han mandao el mail de avg esta mañana?En mi cuenta de avg tampoco aparece la compra.ayudenme por favor.....gracias

Hello Javi,

The support through this channel is provided in English.
You can use a translator to understand the content of our post.
For example, you can use https://translate.google.com.
We could not find any AVG subscription registered under the account that you have provided for AVG community.
Hence, we have sent an email and requested few details. It would help us to locate your subscription and assist further.
Please revert to our email without changing its subject.
Thank you.

Hello Javi,

The support through this channel is provided in English.
You can use a translator to understand the content of our post.
For example, you can use https://translate.google.com.
We could not find any AVG subscription registered under the account that you have provided for AVG community.
Hence, we have sent an email and requested few details. It would help us to locate your subscription and assist further.
Please revert to our email without changing its subject.
Thank you.