Hello Yunsang,
Thank you for contacting AVG community.
We appreciate the error code provided. Based on this code, it seems some minor network connectivity issues may affect your AVG secure VPN connection in your computer system. Here are a few things you can try, which solve most issues.
1. Connect to several different VPN servers - it could be that the issue is related to one server.
Please open AVG Secure VPN, click "CHANGE LOCATION" and select the country and the city, where you would like to connect to.
2. If you have any firewall and anti-virus programs installed, please temporarily disable them and try to connect again.
Firewalls and anti-virus programs can be a common cause for stopping VPN connections from working.
3. If possible, test a different network so we can confirm if the issue is device-specific, or network-related. One simple way to do this would be to create a Wi-Fi hotspot from your mobile phone and connect to that.
If the issue persists do send us the screenshot by clicking on the link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Looking forward to hearing from you.
Error GY0590 What is the troubleshooting?
Hello Yunsang,
Thank you for contacting AVG community.
We appreciate the error code provided. Based on this code, it seems some minor network connectivity issues may affect your AVG secure VPN connection in your computer system. Here are a few things you can try, which solve most issues.
1. Connect to several different VPN servers - it could be that the issue is related to one server.
Please open AVG Secure VPN, click "CHANGE LOCATION" and select the country and the city, where you would like to connect to.
2. If you have any firewall and anti-virus programs installed, please temporarily disable them and try to connect again.
Firewalls and anti-virus programs can be a common cause for stopping VPN connections from working.
3. If possible, test a different network so we can confirm if the issue is device-specific, or network-related. One simple way to do this would be to create a Wi-Fi hotspot from your mobile phone and connect to that.
If the issue persists do send us the screenshot by clicking on the link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Looking forward to hearing from you.