Ran avg clear and avg remover. But still get 0xe001c042 error. What else can I do?
iam tryinng to install AVG Protection free trial and error code ( 0xe001c042 ) appears i tried AVG remover then installed AVG Protection again but the error still appears everytime the installation starts.
Any idea how to solve this problem? And thanks in advance.
After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,…).
Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
User Account control - click "Yes"
Click "CONTINUE"
Select all products, and click "Remove"
Click "Restart" and restart PC
If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
If is AVG Remover asking for restart PC, restart PC again
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG AntiVirus free http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free. If you face any difficulties, feel free to contact us.
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Hello Bryce,
I am sorry to hear that the issue persists. Please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you have received, so I can check the same and escalate this case to the senior team.
Hello Bryce,
I am sorry to hear that you are unable to install AVG Protection and get error. Please check if you have old traces of AVG still present in your computer or any other security software installed, if there is any, please remove the same and initiate the installation of AVG.
Please follow the below steps to uninstall old traces of AVG from your computer:
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
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