Hello Brenda,
I understand this must be upsetting and I apologize for the inconvenience.
I do appreciate your efforts in trying to fix the issue. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG free by running AVG Remover and AVG Clear tool.
Once you have uninstalled, please click the link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe to install AVG free Antivirus.
Note: Before starting the installation, please select "Basic protection" to install AVG Free.
If you face any difficulties or get any error message, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of it to assist further,
i clicked on the basic internet protection link and it had error
UI unable to connect this is embarrassing etc…
so i clicked on the repair or restart cant remember it said it may take some time and it did…finally said repaired and i restarted the computer…again went to avg click basic and said same thing
UI UNABLE TO CONNECT THIS IS EMBARRASSING ETC
THEN WENT TO WEB SITE WHERE IT GAVE INSTRUCTIONS FOR WINDOWS 7
type in SERVICES.MSC THEN REMOTE DISPLAY…THEN PROPERTY TAB
AND SELECTED GENERAL AND AUTOMATIC START AS IT SAID TO STILL HAVE SAME ISSUE…SINCE MY FRIEND DOWNLOADED AND INSTALLED THIS FOR M,E I WASNT SURE IF I WOULD NEED MORE INFORMKATION TO DELETE AND REDOWNLOAD WHICH I BELIEVE WAS THE NEXT OPTION…PLEASE HELP…NOT AT ALL FAMILIAR WITH THE DOWNLOADING OF ANTIVIRUS DUE TO ERRORS
Brenda, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Brenda,
I understand this must be upsetting and I apologize for the inconvenience.
I do appreciate your efforts in trying to fix the issue. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG free by running AVG Remover and AVG Clear tool.
Once you have uninstalled, please click the link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe to install AVG free Antivirus.
Note: Before starting the installation, please select "Basic protection" to install AVG Free.
If you face any difficulties or get any error message, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of it to assist further,