Hello David,
We are sorry for the delay in response and inconvenience caused.
We request you to follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails to setup the AVG email scanner for encrypted emails.
If the message appears again please do let us know.
This message is frequently displayed :
"email scanner is unable to scan messages because content of connection is unknown. See online FAQ to learn how to configure scans for encrypted connections."
I am using a paid for version of AVG, running Windows 10 and using the Windows 10 E mail client. The online instructions, referred to in the error message, seem very complicated and I have not risked trying to carry them out. In any case, I am not aware that my E mails are being encrypted!
Does the message mean what it says, and are my e mails not being scanned? Should I do something about it? Please explain what to do if correcting this situation is advisable.
Dave Jewell
Hello David,
We are sorry for the delay in response and inconvenience caused.
We request you to follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails to setup the AVG email scanner for encrypted emails.
If the message appears again please do let us know.