Error message UI failed to start

AVG Protection
4

Hello Liz,

Thank you for the information. Please follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error and check if you are able to fix the issue. If you face any difficulties, feel free to contact us.

7

Hello Liz,
I understand the inconvenience caused, let's work together to fix this issue. In this case, I request you to repair AVG (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persists then please share a screenshot of the error message and also let us know your Windows XP computer Service pack (right click on My Computer > select properties). You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

1

I get an error message UI FAILED TO START. I tried restarting didnt help. Have cleared my cache and cookies, didnt help. So I went to your trouble shooting section. It told me to go to RUN and type in services.misc. I did, I dont have one. It says cannot be found. What next please to get this sorted?  I currently have XP on this computer (long story) Thanks!

5

Hello Liz,
I understand the inconvenience caused, let's work together to fix this issue. In this case, I request you to repair AVG (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persists then please share a screenshot of the error message and also let us know your Windows XP computer Service pack (right click on My Computer > select properties). You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

2

Sorry, i dont seem to have "services" at all

3

Liz, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

I am sorry to hear that. In this case, you can completely remove all the traces of AVG http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product completely from your computer and reinstall the latest version of AVG. If you face any difficulties, please provide us the screenshot(http://avgclick.me/getscreenshot) of the error message you receive from AVG.