We will check this for you. Open AVG Internet Security -> About -> let us know its version. Have you checked with the issue after PC restart and repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG option?
Many thanks for your help.
Wish you a very good day or night (in my country now :-) ).
Best regards, Andries
Andries, we appreciate your efforts.
If it shows as "AVG protection" then the old version is still present on your PC.
To remove it, run AVG remover tool as mentioned in this http://avgread.me/1DEtNP0 article.
Click on "Run Anyway" to proceed with the removal.
Restart the PC and if it still shows "AVG protection" in control panel "uninstall program" list, then click on it and select "Uninstall".
It will say as program already uninstalled and click on "Yes" to remove it from the list.
Keep us informed about the status.
Since the latest renewal of my contract both AVG IS Cockpit and MS Maintenance cockpit are showing the message that my PC is not fully protected and that an update is required. After executing the update het AVG Pop screen shows the message that the PC is up-to-date, but the message in both screen doesn't disappear. A bit frustrating so many thanks in advance for your help.
You will now get an option as "run anyway", click on it to complete the removal.
Once it is completed, you shouldn't have "AVG protection" entry.
You can then install AVG TuneUp - Unlimited Devices as mentioned here.
Thanks.
Thank you for the information.
We appreciate your efforts on this matter.
Have a nice day!!!
Hi Bala (that's easier), after running the AVG remover, I only see AVG PC TuneUp as a removabel program and so not the AVG Protection. Seems that this doesn't work.
Hello Andries,
We will check this for you. Open AVG Internet Security -> About -> let us know its version. Have you checked with the issue after PC restart and repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG option?
Hi Ranjani,
thanks for your quick response, but unfortunately the repair and restart didn't work. Same result: computer is up-to-date, but the error message is still there. If I click on the "computer button", the Anti-virus button gives the message than an updte is required.
Let me know if you need more information or a screen-print.
The version for Internet Security is: 16.161.8048.
Looking forward to the next step.
Regards, Andries
Hi Bala, it took some time and severeral restart but it worked. So everytink ok now.
Many thanks for your help.
Wish you a very good day or night (in my country now ).
Best regards, Andries