Hello Victoria,
Thank you for contacting us with your concerns. We regret for the inconvenience caused to you. We request you to uninstall AVG completely using AVG remover tool and then try to install AVG Ultimate.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select all detected AVG programs and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
After the remover tool ran successfully, please follow the steps in this article http://avgclick.me/InstallUltimate to install AVG Ultimate.
Please, feel free to let us know if you require any further assistance. Thank you.
My trial version expired, and I bought the AVG Ultimate. I tried to uninstall the trial version but I get an error message about a missing setup content file 0xE001F949. I tried to uninstall it with AVG Anti virus Free like it was suggested in another post but I still get the same message.
I can't install Ang Ultimate, I get the same message. What should I do?
Hello Victoria,
Thank you for contacting us with your concerns. We regret for the inconvenience caused to you. We request you to uninstall AVG completely using AVG remover tool and then try to install AVG Ultimate.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select all detected AVG programs and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
After the remover tool ran successfully, please follow the steps in this article http://avgclick.me/InstallUltimate to install AVG Ultimate.
Please, feel free to let us know if you require any further assistance. Thank you.