I tried reconnecting but nothing happened. Oh also I noticed that it says I must allow UAC but no explanation of how to do that?
I have this error msg pop up every time I start my computer.
C:\Program files
(x86)\AVG\Framework\Common\avgntopenssix.fmw.1.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x000012f.
How do I get rid of it please?
Ian, I am sorry to hear that your remote connection was dropped.
It could be due to technical issues. Please follow the steps below to disable UAC (User Access Control):
Go to Start and open Control Panel.
Open Security and Maintenance > Change User Account Control settings.
On the Choose when to be notified about changes to your computer page, move the slider down to never notify.
You can change it back once the remote session is completed.
Regarding the date of next charge, we attempt to renew your subscription 15 days prior to the original expiry date as you agreed to automatic renewal. These 15 days are added to the new subscription.
I tried reconnecting but nothing happened. Oh also I noticed that it says I must allow UAC but no explanation of how to do that?
Thank you for the screenshot.
In this case, we request you to reinstall the AVG program again and check for the issue again.
Keep us posted.
Any other ideas that could possibly help?
I've done this and it didnt work.
Also after I reinstalled my password protection program it no longer works.
And while we are at it I also notice that my subscription says that Next charge:
March 22, 2021. How can that be when I only bought the product a few weeks ago?
Hi Ian,
We are sorry to hear this.
We will help you to resolve the issue.
Please share us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Ian, I have sent an email containing instructions to reinstall AVG Internet Security.
Please check your inbox and spam box as well.
Hi Ian,
We are sorry to hear this.
We will help you to resolve the issue.
Please share us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
How can I reinstall the program please?
Ian, we appreciate your efforts but regret to hear that the issue persists.
I have sent email containing instructions to get connected to our remote support team.
They will be glad to help you resolve this.
Ok I did all of this and this is what happened
So it seems that I connected remotely with Akhil and no sooner had he connected then he closed the session. Why?
How can I reinstall the program please?