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Thomas,
We are sorry to hear about the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

Hi
I apologise for the multiple topic posting, I didnt think the first one went through as I hadn't done the I'm not a robot part.
Regards
                  Tom

Hi
I apologise for the multiple topic posting, I didnt think the first one went through as I hadn't done the I'm not a robot part.
Regards
                  Tom

Not a problem, Tom.
Please do not apologize for this.
Thank you for understanding.

Thomas,
We are sorry to hear about the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.